We rented a car from Budget at the airport counter. We were given the keys and told to go directly to the designated space in the parking lot to get the car. We loaded up and followed the exit out of the car rental parking garage. (there was no check-point to review the cars condition.) Upon leaving the garage in sun light we noticed a small crack in the windshield (approximately 4). We immediately called information and was connected to Budget Rent A Car. We explained that we just rented the car not more than 10 minutes ago but noticed a crack in the windshield. We were assured that at the Norfolk Airport location that any pre-existing damage would have been noted prior to renting out the vehicle. We then received a claim from a Claims Management company on behalf of Budget wanting us to pay them $694.86 for a new windshield. We responded with a letter explaining the same information above. With it we also provided copied of our cell phone bill showing the call that was placed within minutes of renting the car. They called back indicating that Budget had rejected our response. Again I reiterated that we would not pay for pre-existing damage when we want to the extent to report it and were assured that the damage would have been noted prior to us renting the vehicle. We have not been sent an escalated amount of $940.35 and threats of ridiculous interest rates and collection agency harassment as well as credit report implications.