My son and I stayed four days and three nights at the Quality Suites Universal Orlando (7400 Canada Avenue, Orlando, FL 32819) One the morning I discovered blood-colored markings on my bed sheets. I noticed similar blood-colored markings the morning prior, however I thought I may have gotten a small cut the previous day. To my horror, I discovered small bugs on my pillow case and on my sheets. I smashed the larger bug on my pillow which resulted in a large blood smear. At that point, I pulled the sheets to discover other bugs. I then quickly commanded my son to get out of his bed. When I pulled his sheets, I discovered bugs in his bed. I immediately called the front desk person (Shanta) who sent both the housekeeping manager (Rosalina) and a maintenance person (David) to our room (rm.606). After I hung up the telephone, I grabbed my camera and took photos of the bugs. The hotel housekeeping manager and the maintenance person moved my son and I to another room (rm.305). At 10:20am, I called back down to the front desk to request to speak directly to the hotel manager. I was told that he was not at the hotel and could not be reached by phone or pager. I then asked to have the housekeeping manager to contact me at our new room. Later the housekeeping manager called our room. I asked her if the hotel had a policy in place to deal with, what I suspected to be bedbugs. She replied by saying she did not know and that an outside company would deal with such a problem. Later the hotel manager (John) called to apologize and mentioned that the “hotel never had this problem before” and that he would have to investigate before confirming the presence of bedbugs in room 606. I would like to request that the Florida Department of Health also investigate this matter to ensure that this is prevented in the future.