Avis rental Milan Airport Itarly (Malpensa Airport) - they "try harder" to screw you and squize money of you.

We got to Milan airport using a voucer from our agent, we reserved a category which will fit a family of 4 + 2 suitcases. At the counter the lady was about to give us a small 3 door car - sating its the same category as what we orderd.  Which was obviously a lie, i asked her to show me in their book of cars with pictures, and i insisted she is shoud give us the category we paid for or upgrade us; so she says; sure I will upgrade you from an Alfa Romeo 159 to a BMW 500 series - but you will have to pay...

After 5 minutes of arguing I over heard the next teller giving away an Alfa 159, i asked her to check and check again as i was not going to pay a penny extra, surprisingly enough.... the Alfa was there washed, clean and ready...

I have to say that Avis will not be my first choice when I book a car next time, as they are not fair to their clients and service and curtosey in Milan, Italy, is something they have not heard of.