The first time Orbitz messed up for me was in Mexico, when we discovered that Orbitz had sent us to a non-existent car rental agency, We ended up without a car and many dollars worth of taxi bills. The second time Orbitz messed up was when we arrived at a hotel only to find that Orbitz still hadn't confirmed our reservation with them! We ended up waiting for an hour and a half before just booking a room with that hotel. The third time, this time, Orbitz cancelled my hotel reservation without my permission. Then, they charged me for the entire stay! Wow, Orbitz sucks. I have used every site online and I have to say, Orbitz is the worst. Customer service is offl Orbitz doesn't even know what's going on; no proper contact with the hotels they manage. I will be sure to tell everyone I know and every review site I can find to avoid Orbitz unless they want to spend an hour of their time trying to rectify a mistake that Orbitz made.